<h3 id="frkz8af7e5q">A valid-looking code is rejected:</h3><p>check exact characters, import status, use history, promotion period, and availability.</p><h3 id="5c1ob28tf24">No one is winning:</h3><p>review prize quantities, availability, pacing, dates, and whether the expected winning codes were imported.</p><h3 id="pasdzrpk8e1">A prize appears exhausted:</h3><p>compare quantity with awarded count; pending or unfulfilled claims still consume awarded inventory.</p><h3 id="1lopf6poxoi">A participant saw the wrong visual segment:</h3><p>the recorded outcome is authoritative. Ensure the visual design does not imply odds or results inconsistent with configuration.</p><h3 id="34liaalc1cz">Can I make someone win manually?</h3><p>Use only supported, rule-consistent administrative workflows; do not manipulate a live outcome informally.</p>

Resolve common prize, code, result, attempt, and claim issues.

Instant Win troubleshooting and FAQ

Feedback

Roadmap

Changelog

Work with unified profiles, team access, billing, email sending, and the Revup API.

Audience, Account & API

Review account-level exports, import history, and administrative activity records.

Manage account exports and activity logs

Learn how Revup combines promotion, form, purchase, referral, message, and media activity into customer profiles.

Audience and unified customer profiles overview

Configure a custom sending domain and approved sender for production workflow email.

Set up authenticated email sending

Understand plan access, read-only states, billing management, and profile capacity.

Manage billing and subscription access

Update the account name, company URL, logos, brand profile, and shared account details.

Manage company settings

Resolve an Audience merge suggestion while preserving history and distinct people.

Merge duplicate profiles or keep them separate

Use an Audience profile to understand a person’s activity across Revup products.

Review profile activity, messages, media, and referrals

Create account-scoped API credentials with limited scopes and promotion access.

Create and manage Revup API keys

Understand authentication, scopes, rate limits, and the existing interactive API reference.

Revup API overview

Find Audience profiles, narrow the list, inspect a person, and export authorized profile data.

Search, filter, and export customer profiles

Add teammates to an account and grant only the product permissions their role needs.

Invite users and manage permissions

Manage people, entries, submissions, winner claims, exports, and performance.

Participants, Winners & Reporting

Manage an authorized claim extension and record when a prize has been delivered.

Extend a claim deadline and mark fulfillment

Build a secure, product-specific form for winner verification and prize fulfillment.

Create a winner claim form

Record an ineligible winner and promote an alternate according to the official rules.

Disqualify or replace a winner

See how base, action, referral, payment, and purchase activity contribute to a participant total.

Understand entry totals and bonus entries

Request a participant export, monitor its preparation, and download it securely.

Export participants

Generate a reporting export for offline analysis and verify its period and definitions.

Export promotion reporting data

Correct verified participant information, validity, or integration delivery without hiding the history.

Fix a participant email, status, or delivery

Search participant records, inspect submissions and deliveries, and make authorized corrections.

View and manage participants

Work with prize drawings, existing winner records, eligibility, alternates, and lifecycle status.

Draw and manage winners

Send claim links, monitor responses and reminders, extend deadlines, and record fulfillment.

Notify winners and track claims

Interpret participation, conversion, traffic, geography, hourly activity, and product-specific reporting.

Understand promotion reporting

Connect Revup to Shopify and supported marketing platforms.

Integrations

Connect ActiveCampaign through the available authorization method and send participants to a selected list.

Connect ActiveCampaign

Connect Attentive and send eligible participant email or phone data with accurate channel consent.

Connect Attentive

Authorize Constant Contact, select a list, map fields, and test participant delivery.

Connect Constant Contact

Send Revup participants to HubSpot contacts with mapped properties and verified test delivery.

Connect HubSpot

Connect Klaviyo to a promotion, select a list, map fields, and verify a test participant.

Connect Klaviyo

Connect a Mailchimp account and send promotion participants to the correct audience with intentional field mappings.

Connect Mailchimp

Connect Omnisend, map participant data, and verify contact and subscription behavior.

Connect Omnisend

Configure a Postscript connection for eligible SMS contacts and verify consent-aware delivery.

Connect Postscript

Understand where Shopify is connected and how the account connection supports Purchase Sweepstakes.

Connect Shopify

Post selected participant data to your HTTPS endpoint and handle delivery safely.

Send participant data to a webhook

Send Revup participant events to Zapier and test the data used by downstream Zap actions.

Connect Zapier

Resolve common connection, mapping, consent, destination, and delivery problems.

Integration troubleshooting and FAQ

Match participant fields to compatible destination properties without misrepresenting consent.

Map Revup fields to integration fields

Learn how Revup connects promotions to supported email, SMS, CRM, ecommerce, Zapier, and webhook destinations.

Integrations overview and shared setup concepts

Restore expired authorization or remove a connected provider without overlooking affected promotions.

Reconnect or disconnect an integration

Inspect an integration failure, correct its cause, and retry the participant safely.

Retry a failed participant delivery

Use shared builder features, design, languages, publishing, security, email, SMS, and flows.

Build, Publish & Automate

Configure post-entry engagement actions and distribute or validate codes safely.

Add bonus actions, coupons, and passcodes

Make targeted visual adjustments without breaking mobile, accessibility, or future theme updates.

Use custom CSS safely

Edit the public instructions, buttons, confirmations, and product-specific result states.

Customize content before and after submission

Apply a theme, brand colors, imagery, typography, and layout while keeping the experience accessible.

Design a promotion with themes and brand settings

Copy a promotion for reuse or remove it with an understanding of what is and is not carried forward.

Duplicate or delete a promotion

Configure the business profile, sender address, domain verification, approval, and default sender used by Revup Flows.

Set up email sending for your account

Build trigger-based follow-up journeys for eligible promotion and form activity.

Automate email and SMS with Flows

Add contact, choice, rating, upload, payment, consent, and layout fields to a Revup form or promotion.

Add and configure form fields

Generate additional promotion languages, review every public string, and control the participant language experience.

Add languages and review translations

Control where, when, and how often a Revup popup appears.

Configure popup display rules

Choose a hosted page, inline widget, popup, or product-specific placement and test it on the final site.

Publish, embed, or share a promotion

Generate a branded starting point from your company profile and then review every operational setting.

Use RevAssist to start a branded promotion

Reduce automated and ineligible activity while keeping legitimate participation usable.

Configure security, CAPTCHA, geography, and entry limits

Turn qualifying Shopify orders into entries and show entry totals in your storefront.

Purchase Sweepstakes

Connect one Shopify store to a Revup account for Purchase Sweepstakes and storefront features.

Connect your Shopify store

Create a Shopify-connected promotion that awards entries for qualifying orders.

Create a Purchase Sweepstakes

Learn how Shopify orders become Revup participants and auditable purchase-entry records.

Import and understand Shopify orders

Show available or earned Purchase Sweepstakes entries across supported Shopify surfaces.

Install storefront, cart, checkout, and account entry displays

Set the base currency and calculation that converts qualifying Shopify spend into entries.

Configure entries per amount spent

Resolve common Shopify order, entry, product-rule, placement, referral, and refund issues.

Purchase Sweepstakes troubleshooting and FAQ

Verify Shopify, entry rules, order processing, storefront placements, refunds, and rules before launch.

Purchase Sweepstakes launch checklist

Award or limit Purchase Sweepstakes entries using Shopify product and order conditions.

Add product, collection, customer, and coupon entry rules

Let participants share a store link and award entries when a referred purchase qualifies.

Enable purchase referral entries

Learn how refunds and corrected Shopify orders affect Purchase Sweepstakes entries.

Understand refunds and purchase-entry recalculation

Learn how Revup turns qualifying Shopify orders into sweepstakes entries and displays them across your store.

Purchase Sweepstakes overview

Restore a Purchase Sweepstakes connection or storefront publication without creating duplicate setup work.

Shopify permissions, reconnects, and installation recovery

Configure prizes, odds, winning codes, winner experiences, and claims.

Instant Win

Build an immediate-result promotion with prizes, entry fields, winner content, rules, and security.

Create an Instant Win promotion

Import, protect, test, and manage one-time codes for an Instant Win promotion.

Use unique winning and losing codes

Customize the action participants take and the content shown after a winning or losing Instant Win attempt.

Configure spin-to-win, scratch-off, and result content

Learn how prizes, availability, winner experiences, codes, claims, and reporting work in Revup Instant Win.

Instant Win overview

Learn how prize availability affects when winners can be awarded and what happens when inventory runs out.

Understand winner pacing and prize exhaustion

Configure prize quantities and availability without awarding more prizes than intended.

Add Instant Win prizes and control availability

Review awarded prizes, notify winners, collect claims, manage deadlines, and track fulfillment.

Manage Instant Win winners and claims

Create branded forms for lead capture, registrations, payments, applications, and feedback.

Forms

Build a branded Revup form, configure its submission experience, and publish it as a page, embed, or popup.

Create and publish a form

Add upload and signature fields, explain requirements, and review submitted files safely.

Collect file uploads and signatures

Resolve common validation, submission, upload, payment, embed, and integration issues.

Form troubleshooting and FAQ

Connect Stripe and collect one-time or recurring payments inside a Revup form.

Accept payments through a form

Learn what you can collect with Revup Forms and how submissions, payments, files, automations, and profiles work.

Forms overview

Divide a long form into clear steps and test navigation, validation, progress, and saved attempts.

Build a multi-page form

Learn how Revup tracks unfinished forms, identifies contactable attempts, and measures recovered submissions.

Understand partial and abandoned submissions

Collect and moderate photo or video submissions, run voting, and select winners.

Contests

Set voting dates, limits, and email verification while explaining how votes affect the contest result.

Configure public contest voting and verification

Resolve common media, moderation, gallery, voting, and winner issues.

Contest troubleshooting and FAQ

Align your contest setup with clear submission rights, moderation, voting, judging, and winner terms.

Contest rules, judging criteria, and disclosures

Collect contest media, captions, contact details, consent, and judging information with clear upload requirements.

Configure contest submission fields and upload requirements

Learn how Revup photo and video contests handle submissions, moderation, galleries, voting, and winners.

Contests overview

Build a contest with media submissions, moderation, a public gallery, voting, rules, and prizes.

Create a photo or video contest

Generate a contest vote export for review, reconciliation, judging, and recordkeeping.

Export contest votes

Inspect contest entries, approve eligible media, reject unsuitable submissions, and control gallery visibility.

Review and moderate contest submissions

Configure the public gallery, choose which submission details appear, and install it on your website.

Publish and embed the contest gallery

Apply the published judging method, verify eligibility, and manage contest winner claims and fulfillment.

Select and manage contest winners

Build, launch, grow, and manage chance-to-win promotions.

Sweepstakes & Giveaways

Award additional sweepstakes entries for referrals, social engagement, questions, visits, codes, and other actions.

Add bonus-entry actions and referral sharing

Set the core rules that determine when a sweepstakes runs, who may enter, and what they may win.