Winners, claims, and sponsor support

Who can help with a specific entry or order?

The promotion sponsor is the appropriate contact for private entry, order, eligibility, or fulfillment questions. Use the support address provided with the promotion or in its official rules. If a sponsor email appears in Revassist, selecting it opens your email app; the chat does not automatically send a message or create a support ticket.

When will winners be chosen or contacted?

Check this promotion's rules and published information for the selection method, timing, and contact instructions. These differ between giveaways, contests, and Instant Win promotions. Do not assume a universal notification schedule. If no schedule is provided or the information conflicts, ask the sponsor.

How do I claim a prize?

Follow the sponsor's actual winner notification or the claim instructions on your result page. Check the deadline and required steps. A potential winner may still need to meet eligibility and claim requirements. Provide sensitive documents only through the intended private claim process, never through Revassist chat.

Can Revassist change my entry or make me a winner?

No. Revassist explains public promotion information. It cannot edit entries, award points, choose winners, apply refunds, submit claims, or confirm personal entry or prize status. A conversational reply is not an official award or a record of an account change.

What should I send the sponsor when something is unclear?

Describe the promotion, the step you were taking, the message you saw, and when it happened. Include an order or participation reference through the sponsor's support channel if relevant. Avoid sending passwords, verification codes, full payment details, or unnecessary identity documents. If no contact address is supplied in chat, check the promotion's rules or the sponsor's own website. Do not rely on an address invented by an assistant.