Sweepstakes troubleshooting and FAQ

Why did a participant receive fewer entries than expected?

Open the entry breakdown and check completion, frequency, referral verification, validity, and refunds. Correct the cause before adding a manual bonus.

Why is a referral missing?

Confirm the friend used the unique link, entered with a separate eligible identity, completed the required event, and was not invalidated.

Why is the leaderboard different from an export?

Check report timing, filters, invalid participants, masked display, and entries still processing.

Can I redraw a winner?

Do not redraw casually. Verify eligibility and use the documented alternate or replacement workflow required by the rules.

Can Revup guarantee compliance?

No. Generated rules and controls support administration, but the sponsor is responsible for structure, rules, and legal review.