Instant Win troubleshooting and FAQ

Resolve code and prize issues

A valid-looking code is rejected: check exact characters, import status, use history, promotion period, and availability.

No one is winning: review prize quantities, availability, pacing, dates, and whether the expected winning codes were imported.

A prize appears exhausted: compare quantity with awarded count; pending or unfulfilled claims still consume awarded inventory.

A participant saw the wrong visual segment: the recorded outcome is authoritative. Ensure the visual design does not imply odds or results inconsistent with configuration.

Can I make someone win manually? Use only supported, rule-consistent administrative workflows; do not manipulate a live outcome informally.