Integration troubleshooting and FAQ
Troubleshoot Revup integration connections, field mapping, consent, destination settings, and participant delivery to find the cause of a problem.
Resolve connection and delivery issues
The connection expired: reconnect it from Account → Integrations and test again.
A list is missing: confirm it exists in the same provider account and that authorization can access it.
A field is rejected: compare required status, type, format, and allowed values.
A contact arrived but is not subscribed: verify the participant’s channel consent and the provider’s opt-in rules.
Should I retry every failure? No. Correct permanent data or configuration errors first; wait for temporary provider outages.
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